Documentation
Welcome to Pingloop
Pingloop is an omnichannel customer engagement platform. Manage every channel in one inbox, turn conversations into tickets automatically, route with queues and SLAs, automate with rules, and let an AI agent resolve most of it.
Install a channel
Step-by-step setup for every supported channel.
M
Facebook Messenger
Connect a Page and receive DMs, postbacks and ad referrals.
IG
Instagram DM
Direct messages, story replies and mentions.
WA
WhatsApp Business
Cloud API with Embedded Signup v4 and templates.
TG
Telegram
Bot API with secret-token protected webhooks.
V
Viber
Viber bot accounts with signed callbacks.
⚡
Custom Channel
Enterprise: connect any messaging system with two endpoints.
Platform guides
Everything a workspace contains, on any plan.
Unified inbox
Saved views, internal notes, hold, wrap up, translation.
Tickets & SLA
Auto ticket system, kanban, @mentions, multi level SLA.
Contacts
Custom fields, merge duplicates, CSV import, timeline.
AI agent
Visual studio, knowledge grounding, tools, handover.
Automation
When / if / do rules with 12 actions.
Queues & routing
Round robin, fewest assignments, random, capacity limits.
Dashboards & reports
Six dashboards, custom builder, CSV exports.
Roles & permissions
View / manage toggles per role and module.
Developers
REST API, webhooks, API tokens.
All pages
Getting started
Install channels
Inbox & cases
Tickets & SLA
Automation
Analytics
Administration
Developers