Team & workspaces

• Team & Staff: create staff accounts, set roles, see live presence.
• Brand theming: pick a brand colour; tints and hover states are derived automatically, with light and dark mode.
• Billing & plans: Starter, Growth, Pro and Enterprise. The Custom Channel is an Enterprise feature; everything else is on every plan.
• CX Logs: every action (messages, assignments, ticket changes, automation runs, permission changes, token creation) is written to the audit trail with the actor, before/after state and IP.