AI agent
Visual studio
Open AI Agent Studio. The canvas shows the agent's pipeline as nodes you can drag and configure from the inspector.
| Node | Configures |
|---|---|
| Customer message | Entry point (enabled channels) |
| Persona | System prompt, tone, model |
| Knowledge base | Which sources ground the answers |
| Tools | Webhook tools the model may call |
| Guardrails | Never invent, grounding, banned topics, max length |
| Reply | Confidence threshold, greeting |
| Human handover | Queue, keywords, message, tool-failure behaviour |
Playground
The right-hand panel chats with the agent as a customer would. Each reply shows the outcome, confidence, latency, tools called and knowledge used. Playground runs are logged under Activity.